Shipping policy
Shipping Policy
Last updated: July 29, 2026
Thank you for shopping at Rock Lighting & Electric. This policy explains how we process and ship orders placed at rocklighting.com.
Where We Ship
We ship within the United States only, including Hawaii and Alaska. We do not currently ship internationally or to freight forwarders.
Order Processing Time
In-stock items ship within 1–2 business days of order from our North Hollywood warehouse.
Many items in our catalog ship directly from the manufacturer. Lead times on those vary by vendor and by product and may be longer.
If an item on your order has an extended lead time, we will contact you with an estimate after your order is placed. If timing is critical to your project, contact us before ordering and we will confirm availability first.
Processing time is separate from transit time. Orders are processed on business days, Monday through Friday, excluding holidays.
Shipping Rates — Ground
Standard ground shipping rates are calculated at checkout:
Most orders
- Orders under $500: $35 flat rate
- Orders of $500 or more: free ground shipping
Lutron products
- Orders under $199: $35 flat rate
- Orders of $199 or more: free ground shipping
Hawaii and Alaska
- Orders under $2,000: $250 flat rate
- Orders of $2,000 or more: free ground shipping
Free shipping promotions apply to standard ground service only. They do not apply to expedited service or to oversized and freight shipments.
Oversized and Freight Items
Certain products — including electrical panels, meter packs, and other large or heavy equipment — cannot ship by standard parcel carrier and must move by freight. These items are identified as oversized.
Freight shipping is not covered by our free shipping thresholds. Freight charges are quoted separately and are the responsibility of the customer. We will contact you with a freight quote before your order ships, and your order will not be released until the freight charge is confirmed.
Freight deliveries are curbside unless additional services are arranged in advance. Someone must be present to receive and inspect the shipment. Please inspect freight deliveries for damage before signing.
Expedited and Rush Shipping
Expedited shipping is available by request and quote. It is not offered as a checkout option.
If you need an order to move faster than standard ground, contact us before or immediately after placing your order and we will quote the expedited service. Expedited charges are the responsibility of the customer and are not covered by free shipping thresholds.
- Email: info@rocklighting.com
- Phone: 310-666-4323
Tracking
You will receive tracking information by email once your order ships. Orders containing items from more than one vendor may ship in multiple packages, arriving on different days and under separate tracking numbers.
Damaged or Missing Shipments
Inspect your order on arrival. If anything arrives damaged, or if a shipment does not arrive, contact us at info@rocklighting.com as soon as possible so we can open a claim with the carrier. For freight shipments, damage must be noted on the delivery receipt at the time of delivery.
Returns
Returns are accepted within 30 days and require prior authorization. Approved returns are subject to a 25% restocking fee.
The restocking fee does not apply when the problem is ours — damaged, defective, or incorrectly shipped items are remedied in full at no cost to you, including return shipping.
Made to Order, Special Order, and Clearance items are final sale. See our Refund Policy for full details.
Contact Us
If you have any questions about this Shipping Policy, contact us:
- By email: info@rocklighting.com
- By phone: 310-666-4323
- By mail: JM Design LTD., 5767 Lankershim Blvd, North Hollywood, CA 91601