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Have Questions?
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General
Does Rock Lighting offer High Volume or Job Quote pricing?
Yes, Rock Lighting does offer both high volume and job quote pricing. High volume orders are great for those who need to purchase large quantities of lighting and electrical products at a discounted rate. We also provide custom quotes for larger projects so you can get the best possible price for your project. With our expertise in lighting design, we will work with you to make sure you get the best possible solution for your needs. Contact us today to learn more about our pricing options.
How do I cancel my order?
If the item is NOT a made to order item and is in stock but has not shipped out yet, please call 323.419.5591 or email info@rocklighting.com with your order number.
Can I get a sample?
Yes, we do offer samples for some of our products. If you're interested in purchasing a sample, please email us at info@rocklighting.com and provide the details on the product that you'd like to purchase a sample of. We will get back to you shortly with more information about availability and pricing. Thank you!
Do you offer installation services?
No, we do not offer installation services at this time. We apologize for the inconvenience. Please contact a local electrician in your area to help you with installation of our products.
We wish you luck with your project!
Do you have a showroom?
Yes, we have a showroom located in Los Angeles, California. You can visit us during our business hours and check out some of our products first-hand. Please email info@rocklighting.com to make an appointment.
Is there warranty on my order?
Yes, all of our products come with a factory warranty. If you encounter any issues within the first year of purchasing your product, please contact us at info@rocklighting.com and we will provide instructions on how to proceed.
Do you offer any discounts?
We do offer promotional codes and discounts throughout the year. Sign up for our mailing list to stay informed about upcoming deals!
You can also follow us on Instagram and Facebook for exclusive discounts.
Does Rock Lighting offer design assistances?
Yes, we offer design assistance services to help you create the perfect lighting plan for your home. Please contact us at info@rocklighting.com and let us know what type of project you are working on and how we can help. We look forward to helping you get started!
Payments
Do you accept credit cards?
Yes, we accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept Apple Pay and PayPal as payment options.
What happens if my order is on backorder or on partial back order?
If your order is on backorder or partially on a backorder, we will contact you with an estimated date of delivery and see if you'd like to keep the order or cancel it. We apologize for any inconvenience this may cause. If there are any additional charges due to the backordered item, we will update your invoice accordingly prior to processing your payment for the order. Thank you for understanding!
Does Rock Lighting Charge Sales Tax?
Yes, we are required to collect sales tax on orders shipped within California. We do not collect sales tax on orders shipped outside of California.
Is there warranty on my order?
Yes, all of our products come with a factory warranty. If you encounter any issues within the first year of purchasing your product, please contact us at info@rocklighting.com and we will provide instructions on how to proceed.
How long does it take for a refund?
Once the item has been returned and inspected, your account will be credited within 3-5 business days. Depending on your card issuer’s policies, it may take an additional 5-7 business days for the credit to appear in your statement.
If you have any other questions, please contact us at info@rocklighting.com.
Shipping
How much is shipping?
Orders within the continental United States are eligible for free shipping when orders total $500 or more. Orders below this amount will incur a small order handling fee of $35. Hawaii and Alaska customers must reach out to our support team to obtain a freight cost quote prior to placing their orders as additional charges may apply due to the distances involved in this type of shipping. International orders must also contact our support team to receive a freight cost quote prior to placing their order.
How do I check on my order status?
When you need to check up on the current status of your orders, simply click the human icon located in the upper right corner and log into your account. Here you will see a comprehensive overview of all of your orders with an accurate and up-to-date status update.
How do I check on my order status?
When you need to check up on the current status of your orders, simply click the human icon located in the upper right corner and log into your account. Here you will see a comprehensive overview of all of your orders with an accurate and up-to-date status update.
Do you offer international shipping?
At this time, we do not offer international shipping. We apologize for the inconvenience.
Return
How do I return an item?
To begin a return, please contact us via email at info@rocklighting.com or call 323.419.5591 and request a Return Merchandise Authorization (RMA) number. We will provide you with further instructions to complete the return. Please note that all returns must have a valid RMA number in order to be accepted.
