Refund policy

Return and Refund Policy

Last updated: September 25, 2026

Thank you for shopping at Rock Lighting & Electric.

If for any reason you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms apply to any products purchased from us.

Interpretation and Definitions

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to JM Design LTD., doing business as Rock Lighting & Electric.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Rock Lighting & Electric, accessible from www.rocklighting.com.
  • Made to Order / Special Order refers to Goods manufactured, assembled, or configured to Your specification, or ordered from the manufacturer at Your request in a configuration, finish, or quantity We do not offer as a standard catalog item.
  • Clearance refers to Goods designated as clearance at the time of purchase.
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.

The deadline for canceling an Order is 24 hours from the date on which You placed the Order.

In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform us of your decision by email at info@rocklighting.com.

Conditions for Returns

In order for Goods to be eligible for return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in their original, unopened packaging
  • The Goods are unused and in resalable condition

All returns require prior authorization. Contact us at info@rocklighting.com before shipping any item back to us.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions, in our sole discretion.

Restocking Fee

Approved returns are subject to a 25% restocking fee, deducted from the refund amount.

The restocking fee never applies when the problem is ours. You will not be charged a restocking fee if:

  • The item arrived damaged
  • The item is defective or fails on arrival
  • We shipped the wrong item, or the order was filled incorrectly
  • The listing was inaccurate, or the error was otherwise on our part

In any of those cases you receive a full remedy at no cost to you, including return shipping — see Damaged, Defective, or Incorrect Items below.

Non-Returnable Items

The following are final sale and cannot be returned or refunded:

  • Made to Order / Special Order — items built, configured, or ordered to Your specification
  • Clearance — items designated as clearance at the time of purchase

Items shipped directly from the manufacturer or distributor are not Special Order for this purpose and are returnable under this policy.

This exclusion does not apply to items that arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If You receive an item that is damaged, defective, or not what You ordered — or if the error was otherwise on our part — contact us at info@rocklighting.com as soon as possible.

We will replace or refund the item regardless of its category, including Made to Order / Special Order and Clearance items. No restocking fee applies, and You will not be charged return shipping.

For freight deliveries, damage must be noted on the delivery receipt at the time of delivery.

Returning Goods

Once your return is authorized, You are responsible for the cost and risk of returning the Goods to Us. Send authorized returns to:

JM Design LTD.
5767 Lankershim Blvd
North Hollywood, CA 91601

We cannot be held responsible for Goods damaged or lost in return shipment. We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Refunds are issued to the original method of payment once the returned Goods have been received and inspected.

Gifts

If the Goods were marked as a gift when purchased and shipped directly to you, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@rocklighting.com
  • By phone: 323-419-5591